PANORAMIC SOFTWARE, INC. – PRIVACY POLICY

1. INTRODUCTION

The following describes the Privacy Policy, effective September 18, 2018, for Panoramic Software, Inc. and its subsidiaries, affiliates, and assigns (“We” or “PanoSoft”), which contains four separate sections as follows:

• This Introduction;
• Panosoft’s Online Privacy Policy, which addresses the privacy practices applicable to usage of the Panosoft’s websites;
• Panoramic VetPro, Inc.’s SaaS application privacy practices applicable to information processed by such entity in its role as a software as a service provider;
• A General Section, which applies to all of our privacy policies.

Panosoft respects individual privacy. Panosoft strives to collect and use personal information in a manner consistent with the laws of the countries in which it does business. If you have questions or concerns regarding this Policy, you should first contact: support@panosoft.com.

Legal Disclaimer

We may disclose Personal Information when required by law or regulation or in the good faith belief that such action is necessary in order to conform to the edicts of the law, comply with legal mandates, or to protect the rights, property, or personal safety of Panosoft, its employees, users and the public.

2. PANOSOFT ONLINE PRIVACY POLICY

This Online Privacy Policy covers use of the site www.panosoft.com and our on-line customer site available only to clients of Panosoft. All information you disclose to us on this website or on our on-line customer site is subject to our Online Privacy Policy. With respect to data received through its websites, Panosoft will, comply with the following:

We may use personal information we obtain relating to you, including but not limited to your name, mailing address, phone number and email address, for the purposes of contacting you, conducting internal business research.

Registering On-line

In order to use a Panosoft Website, you may first need to complete a registration form and/or create a user name and password. During registration, you may be required to give contact information (such as name, phone number and email address). This information may be used to contact you about our services.

Marketing and other activities

When registering on a Panosoft Website, you may have the option of receiving different communications from Panosoft. These may options include promotional information, press releases and newsletters. From time to time we may send our visitors and/or clients e-mail messages with new site feature announcements, enhancements, maintenance information and general updates. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or you may contact us at: (877) 558-8526, email us at: support@panosoft.com, or send written notification to the attention of Panosoft, 32932 Pacific Coast Highway #14-482 Dana Point, CA 92629. We communicate with users on a regular basis to provide requested services and in response to issues relating to your account via email or phone.

From time to time we collect and store information generated through use of our on-line services. We may use some of this information in the aggregate for marketing research, such as, for example, in compiling statistics on Panosoft’s website visitors and in assessing clients’ business needs. We may create standard usage logs through our web server, such as IP address, browser type, and access times. We use our web server to recognize your domain name and track your use of any Panosoft website.

We may request certain information from you (such as your name, address, telephone number, e-mail address or business requirements) to help us evaluate our site traffic and overall usage, improve our on-line services, and build better websites. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We may post customer testimonials on our web site which may contain personally identifiable information such as the customer’s name. We obtain the customer’s consent prior to posting the testimonial. If you wish to request the removal of your testimonial you may contact us at the information below.

Panoramic Software, Inc. is the sole owner of the information collected on www.panosoft.com.

Links to Other Sites

This Web site may contain links to other sites that are not owned or controlled by Panosoft. Please be aware that we, Panosoft, is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This Privacy Policy applies only to the information collected by our Web site.

Order Processing

If you purchase services from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. This information is also used to send you updates on the product or service you purchased. Panosoft uses third parties to process the credit card transactions. The billing information is not stored on Panosoft’s servers.

Maintenance of Data and Passwords

For our web systems on which you have a user account, you have access to your information to update and maintain your profile. It is solely your responsibility to maintain the confidentiality of your password. If you believe your password has been compromised, please contact: support@panosoft.com.  If your personally identifiable information changes, you may correct, update, delete or deactivate it by emailing: support@panosoft.com. Panosoft will respond to your request within thirty (30) days of receiving the request. Your account may be active for as long as needed to provide you services and comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a personally identifiable information) on our platform, we encrypt the transmission of that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send email us at support@panosoft.com.

Cookies and Google Analytics

We may use cookies on this site. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to download documents and run reports on the site. A session ID cookie expires after a short period of time, typically 4 hours.  A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Our web analytics product uses cookies to track page views and visitors on the site. This information is only used to analyze the traffic on our websites by Panosoft. This information is not tied to personally identifiable information. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as document downloads will be limited. The Panosoft websites use Google Analytics, a web analysis service of Google Inc. (“Google”) Google Analytics uses “cookies”, text files, which will be saved on your computer and which allow an analysis of your use of the website. The information provided by the cookie concerning your use of the website (including your IP-address) will be transferred to a Google server in the United States and saved there. Google will use this information to analyze your use of the website, to compile reports about the website activities for the website operator and to provide additional services concerning the website and internet utilization. Google may transfer this information to third parties, if this is a legal requirement or if third parties are commissioned by Google to process the information. Google will in no event connect your IP-address with other Google data. You can prevent the installation of cookies with the relevant browser software setting; however, in this case you may not be able to use all the functions on this website to the full extent. Through use of the Panosoft websites, you agree to the processing of your data by Google in the way described above and for the purpose stated above.

California Do Not Track Disclosure

Panosoft does not track its customers over time and across third party website to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third-party sites to keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your web browser should allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

Changes to this Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

3. Panoramic VetPro, Inc. SOFTWARE AS A SERVICE (SaaS) Application

Panosoft provides our customers with applications that facilitates many Veteran Case Management software related services, including but not limited to the subsidiary SaaS system commonly referred to as VetPro and operated by Panormic VetPro, Inc. These applications are not a part of our corporate web site. Panosoft serves as a Data Processor for the clients who use these applications. More specifically, Panosoft does not own the information that is submitted to our applications. The information that is submitted to our applications will be subject to our clients’ privacy policies. The following information discloses how information is submitted via our applications and how we handle the information for our clients who are the owners of this data. Panosoft and its subsidiaries, affiliates, and assigns are a leading end-to-end provider of software, proprietary content, services and process outsourcing that enable organizations to more effectively serve the needs of United States Veterans. This Privacy Policy applies as indicated throughout this Privacy Policy and to the transfer of personally identifiable information (“Personal Information”) received by Panosoft in any format through its hosted software, whether supplied directly by Panosoft customers or by employees or users of the hosted software anywhere in the world.

Notice/Use of Personal Information

Because it supplies a hosted system, Panosoft operates as a data processor for its customers. Panosoft’s customers act as data controllers. Individual users involved in Veteran case management activities may interact directly with Panosoft’s customers rather than with Panosoft. Panosoft provides its customers with the option of disclosing their relationship with Panosoft by providing notice to individual veteran seeking the assistance of the customer regarding the Panosoft technology that they use. Panosoft maintains only that Personal Information which its customers have asked Panosoft to process. It is the Panosoft customer’s responsibility to ensure that the data the customer collects can be legally collected in the country and state of origin. The Panosoft customer is responsible for giving its employees, applicants and users the appropriate level of notification that Personal Information is being collected and maintained.

Notification of Changes/Choice

Panosoft will maintain Personal Information in accordance with this Privacy Policy. If Panosoft decides to change this Policy, Panosoft will post the changes on this page so our customers and/or their employees, applicants and users are aware of what Personal Information Panosoft processes, how Panosoft uses it, and under what circumstances, if any, Panosoft discloses it. If at any point Panosoft decides to retain or use Personal Information in a different manner, Panosoft will notify its customers by way of email or by posting a notice on Panosoft’s website for at least 30 days prior to the change in use. Customers, in turn, are responsible for their users and providing them a choice as to whether or not Panosoft uses their Personal Information in this revised manner.

Onward Transfer

Panosoft is a domestic California corporation operating in the United States of America. We have developed data practices designed to assure Personal Information is appropriately protected. In addition, we may employ other companies and individuals to perform functions on our behalf. If we disclose Personal Information to a third party or to Panosoft employees outside of the United States, we will ensure that such party has agreed to abide by the principles of this policy, or can otherwise assure adequate protection of such Personal Information.

Data Integrity

Panosoft will use Personal Information only in ways compatible with the purpose for which it was collected or authorized by our customers.

Security

Panosoft is committed to ensuring the security of the Personal Information that it processes. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of Personal Information, Panosoft has adopted appropriate physical, electronic, and managerial procedures to safeguard and secure the Personal Information we process. Panosoft strives to protect the privacy of the Personal Information it processes, and inadvertent disclosure is unlikely. In the event of such an inadvertent disclosure, Panosoft will take all commercially reasonable steps to limit and remedy the disclosure. However, Panosoft cannot guarantee that unauthorized third parties will never be able to defeat those procedures or use Personal Information for improper purposes.

Access/Correction

In most cases, when Panosoft collects Personal Information, it does so on behalf of another company, state, local, or other government agency (as an agent or data processor). To request access to, correction, amendment or deletion of this Personal Information, a user should contact the company or agency to which the data was provided.

Oversight/Enforcement

Panosoft has a Privacy Officer who is responsible for Panosoft’s compliance with and enforcement of this Policy. Panosoft’s Privacy Officer is available to any of its employees, customers, vendors, business partners, or others who may have questions concerning this Policy or data security practices. Panosoft’s Privacy Officer may be contacted by email to: jeff@panosoft.com. Panosoft has agreed to cooperate with Data Protection Authorities. Any questions, comments or complaints about the data practices (including, without limitation, compliance with data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement) of a hosted software customer for which Panosoft processes data should be addressed to that customer.

4. GENERAL COOKIES AND LINKS TO OTHER SITES

We may use cookies to enhance a user’s experience while using our hosted software. Cookies are a small piece of data stored locally by your browser that saves information and helps identify you to web sites upon subsequent visits. Cookies are uniquely assigned to a computer, and can only be read by a Web server in the domain that issued the cookie. Cookies generally assist users by performing certain functions such as saving passwords and personal preferences regarding the sites. You may have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline all cookies if you prefer. Alternatively, you may be able to modify your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. If you choose to decline cookies, however, that may hinder performance and negatively impact the use of the hosted software.

Our hosted software may contain links to other sites. Please be aware that we are not responsible for the privacy practices or content of such other sites.

Children’s Privacy

Panosoft is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Panosoft does not knowingly collect information from children under the age of 13 and Panosoft does not target its website or its products to children under the age of 13.

UPDATED: February 14, 2019